We aim to review website enquiries as soon as possible during normal working hours. Detailed requests may take a little longer when we need to confirm information before replying.
Custom Safari Planning
Plan My Safari
Tell us the safari you want, your dates, travellers and interests. Our team will shape a practical itinerary and quotation around you.
Build Your Safari Brief
Tell us what you want your safari to look like
Share the details you already know. Our team can help shape the rest with you.
Plan Before You Enquire
Helpful safari planning resources
Explore our travel information first, then send us the ideas that best match your preferred journey.
Safari PackagesCompare Kenya safaris, Nairobi excursions and multi-country journeys.
Destination GuidesLearn about parks, reserves, conservancies and places to visit.
Hotels & LodgesBrowse accommodation options that can support your itinerary.
ExperiencesExplore the activities and experiences that can be built into your safari.
Custom Safari Questions
Frequently Asked Questions
Quick answers about custom safari planning, quotations, accommodation choices and the next steps after you submit your request.
Use the Plan My Safari form for a new itinerary or quotation. It collects your travel dates, traveller numbers, destinations and preferences so our team can start with the right information.
Yes. Select Existing Booking in the contact form and include your booking or enquiry reference if you have it so the team can locate your record faster.
Yes. When a WhatsApp number is available in our contact settings, you can open a direct conversation from this page. For detailed documents or formal requests, email may be more convenient.
Include your name, the best way to reach you, a clear subject and enough detail for us to understand what you need. Avoid sending sensitive payment or passport information through the general contact form.
Yes. Choose Partnership / Business in the form and briefly explain your organisation, the purpose of the enquiry and the best contact person for follow up.
Yes. You can use info@esperanzatourism.co.ke when you need to send supporting documents after making initial contact.
Yes. Our listed location is Kenya. We recommend contacting the team first so we can confirm availability before your visit.
Contact us as early as possible and include your booking reference. Any changes, cancellations or refunds are handled according to the terms that apply to your confirmed booking.
For urgent matters affecting an active booking, use the direct phone or WhatsApp contact provided for your trip whenever possible. The general website form is best for non urgent enquiries.
Continue Planning
Not ready to send an enquiry yet?
Explore our safari packages and destination guides, then return when you have a clearer idea of the journey you would like us to plan.